Business training for solicitors: is the system delivering the goods?

I recently attended the quarterly meeting of the Legal Software Suppliers Association (LSSA). Whilst listening to the banter and hoping it would produce inspiration for my next blog post, one delegate quoted an interesting statistic. “80% of solicitors believe they provide good client service; only 40% of clients believe they receive it”. Ouch!┬áIt made me … Continue reading Business training for solicitors: is the system delivering the goods?