Case and matter management with in-built flexibility to meet all the demands of your different departments and work types.
LawWare organises all your case information by matter. Every activity, be it a phone call, a document created, an email or time recorded, is logged and stored within the matter record.
This allows you to find and locate all relevant information relating to the transaction with ease.
The database at the heart of LawWare keeps you fully up to speed on the progress of all your matters and can provide you with alerts when certain key stages or key costs of the matter are reached.
It gives you complete control over matter management and is a cornerstone of helping you run your business efficiently.
Whilst many of the different matters you are dealing with at any given time will be similar in nature, no two matters or work types are the same.
LawWare addresses this issue by giving you the option to add custom fields to your matters – providing complete flexibility and a mechanism for storing important information that can be used for management reporting.
Firstly it is necessary to define Matter Management. The phrase ‘Case Management’ has become nothing more than an umbrella term for everything and anything to do with electronic files, automated document production, scanning, all the way through to automatic (computerised) workflow processing. For the purposes of this exercise we would suggest establishing two clearly understood areas – 1. Matter Management and 2. Workflow.
Matter Management – is using the benefits of computerisation for generic file management. It is based around an electronic file, which stores any items that you would expect to find in a conventional paper file. Matter Management also includes having standard style letter generation, e-mail capture, file note generation and may include document scanning. Straightforward file review procedures are included, as is cost and/or charge time recorded.
Workflow – is taking the already implemented and successfully running Matter Management scenario and adding an automated task scheduler to it. This requires the identification of all the individual tasks to be performed within a logical transaction and is most often linked to particular worktypes. It requires the identification of all individual data fields that will be needed to hold the information necessary to conclude the transaction.
It is necessary to establish a link between all individual tasks. It is essential that the worktype contains highly predictive tasks that follow a logical and chronological order. Issues such as escalation, level of staff required at each task, specific document style for each relevant task, will all need serious attention and effort.
All this is required before any testing and live running. Testing involves the production of a Test Pack that contains all the variants of the workflow paths. This is usually only going to be economically justifiable with high volumes of transactions. Please contact us for more information.
The key benefits of this approach are reproducibility, scheduling and capturing of expert knowledge.
A unique benefit of LawWare is its ability to tackle both the recording of tasks (which we have labelled Activities) and the cost & charge (Time) at the same time. A firm can tackle these two aspects separately and it does not matter which is done first. However, if a firm is going to time record (for either management analysis or feeing purposes) it may be better to do this first.
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
It’s a big help that you can speak to the boss directly. The support team takes a lot of the technological stress away and, as LawWare continues to build relationships and integrations with other suppliers, it makes our life much easier.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.