Well designed systems are only part of the equation. How well your team adapt to them, become proficient in their use and get the most out of them are the things that really matter.
There is little point in deploying a new system unless its users feel comfortable and proficient using it. This is why training and support are integral to our unequivocal client care approach.
LawWare does not provide out of the box solutions where end users are abandoned to fathom out the software for themselves. We pride ourselves on the quality of our training and ensure that your team will be proficient in all aspects of the software appropriate to their needs.
Our approach includes:
It doesn’t stop there. We realise that our clients will occasionally need additional assistance on a day to day basis – that’s where our support systems kick in.
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
It’s a big help that you can speak to the boss directly. The support team takes a lot of the technological stress away and, as LawWare continues to build relationships and integrations with other suppliers, it makes our life much easier.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The LawWare team bend over backwards to help and I have no hesitation in recommending LawCloud to start-up law firms.
It was the right product at the right time for me.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.