The LawWare Client Health Check Service is a vital part of our Client Relationship programme. It aims to proactively assist LawWare clients optimise their use of their LawWare/LawCloud system. Following the initial implementation process, we find clients are better positioned to discover the extra value the LawWare software offers.
This free of charge service provides a guide to help our clients uncover the undiscovered benefits of all LawWare systems.
Systems, training, support and backup are only one side of the coin. At LawWare we aim to improve both our products and your user experience – ensuring the highest quality service for you, your team and your clients. Helping you do more with what you have. Looking after you is our number 1 priority. Just as we know you strive to deliver high quality service to your clients – we aim to do the same for you.
Our business relationship with you is something we value highly. Consequently, we have in place tried and tested Client Relationship Management systems to ensure communication is a two-way street.
What does it include?
The LawWare client health check covers a broad range of subjects including:
- Full client details entry.
- Anti-money laundering issues.
- Recurring Entries Used.
- Casefiles Archiving.
- GDPR Rules setup.
- Fee Earners removed / Setup.
- Changing Front Screen to suit.
- Database Extensions setup & used.
- Templates setup & used.
- Email signature setup.
- Autotext in Activity screen.
- Strongroom used & Review Dates set.
- Restricted access to Drop box folders.
- Printing Fee Notes.
- Time Statements.
- Emails – Converting Attachments to PDF.
- Electronic Posting Slips.
- Data processing flow
Book a LawWare client health check.
Graham Dingley – CRM Manager – delivers the service. Graham has had a long and distinguished career in Legal Software and has been at LawWare for 5 years, during which time he has implemented and supported hundreds of LawWare clients. This is a free service and one of our ways to help you get the most from your LawWare system. Graham can be contacted on –
Telephone: 0345 2020 578
Email: innovate@lawware.co.uk
What our clients say:
“Thank you for the immensely helpful meeting last month. You were exactly what we needed – a skilled guide at last on what our system can do when used to even a fraction of its potential, and we are resolved to follow up on the Webinars with likely several members of our staff tapping into these. You are a credit to your firm.”
Gordon Robertson, MGW Solicitors
“Our support visit from Graham Dingley was tailored to our individual relationship with LawWare. These meetings are extremely worthwhile as we hear about new functions, hear about existing functions that we are currently not using and can discuss new ways to improve even further our use of LawWare.”
Rhona Murison, Clarke Boyle.
Call us to take the LawWare Client Health Check now.
