Helpdesk Supervisor, Paul, studied for his qualifications at evening classes over the course of the last year and is delighted with his success.
Warren Wander, Managing Director of LawWare, commented:
“Paul is one of the key members of our client facing team. With an honours degree in E-Business Systems and extensive client relationship management experience, his latest SOLAS qualifications complete the picture and will enable him to provide first class service to our clients throughout Scotland.”
Simon Greig, Sales Director, added his congratulations to Paul and noted that this now brings LawWare’s complement of SOLAS qualified staff up to 4. Simon commented:
“LawWare’s client facing team now has 4 SOLAS qualified members. It can provide both knowledge and experience at every stage of the process. From planning, through data conversion, training delivery and client support. This continued investment sets LawWare apart and underlines our strong commitment to Scottish law firms.”
The graduation ceremony took place on October 26th.
LawWare Ltd is Scotland’s leading provider of server and cloud-based Practice Management Software for law firms. Established in Edinburgh in 1998, LawWare has built a client base of 380 law firms by supplying quality software backed up by first class service and support.
SOLAS – is The Society of Law Accountants in Scotland. It is the professional body responsible for promoting the education and advancement of law accountants in Scotland.
© LawWare Limited 1995-2017
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
It’s a big help that you can speak to the boss directly. The support team takes a lot of the technological stress away and, as LawWare continues to build relationships and integrations with other suppliers, it makes our life much easier.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.