LawWare Product Specialist (Training & Support) Vacancy

LawWare Product Specialist (Training & Suppoprt) Vacancy

Product Specialist (Training & Support)

Location Edinburgh


Do you have experience of working as a Cashier in the legal sector or as a Legal Software Trainer? We are looking for Product Specialist to join our Implementations team to train and support clients in our Legal Practice Management & Cashroom Software. The essence of the role is to train and support new and existing clients, helping them make the most of our legal technology platform.

The Company

Founded over 2 decades ago this is a rare opportunity to join a legal software house that has worked hard to become a leading provider within their sector. LawWare supplies practice management software to hundreds of law firms throughout the UK. This latest vacancy aims to continue this growth and reputation by supporting its products further.

The Role

The successful candidate will ideally be a legal cashier looking for an exciting career change, with the right mix of enthusiasm and drive to be up for a challenge. They will join the implementation team headed by our Implementation Project Manager. Where required, the role will involve delivering a range of value-added services including: –

Delivering training courses on our systems

  • Training needs analysis – Assessing, planning & documenting training requirements
  • Delivering on site training classroom style (or one on one) at clients’ sites
  • Delivering telephone training and sometimes in-house “master classes”

Helping to keep key documentation up to date including user guides & training materials

  • Assisting the technical team with software enhancement Quality control
  • Software pre-release testing
  • Design and specification of new ideas and software modules alongside client needs

General Office Support and Start-up assistance

  • Handling helpdesk issues & supporting queries by email & telephone / remotely.
  • Offering practical advice to our clients and helping them “do more with IT”
  • Assisting with new start-ups, including
  • Configuring users, permissions, system settings including Cashroom
  • Checking data transfer data including financials, CRM, Activities
  • Installing desktops and troubleshooting technical issues.

Assisting our sales team where possible including

  • Identifying business opportunities including
  • Assessing client bespoke requests and identifying software developments
  • Assisting with Remote or on site pre-sale software demonstrations where required
  • Performing Client courtesy calls / Customer satisfaction surveys when needed

Candidate Requirements

  • Enjoy helping people specifically in a training and support role and ideally with experience of providing training to staff at all levels including Partner, Fee Earners, Cashiers, Paralegals, Support Staff and other experienced staff.
  • Previous experience of working within and alongside law firms and their teams, ideally as a software trainer for a Practice Management Software Provider or law firm or as a cashier.
  • Strong technical legal cash room or accounting software experience and an appreciation of regulations and the risk-based nature of the legal profession
  • The ability to learn quickly, think on the spot and make their own responsible decisions
  • Good communication skills and telephone manner and the ability to cope well under pressure and in a technically challenging & demanding a client facing role.
  • Worked in a support role in the past and will be compassionate from a client care view
  • Reasonable IT technical skills and a sound knowledge of Windows and Microsoft Office
  • An appreciation of the law industry and how IT plays a strategic role in its operations
  • Have a good understanding of legal software practice management systems
  • A willingness to stay away for brief periods of time and this will be primarily in Scotland but could be anywhere in the UK at times.

To apply for this vacancy

The candidate must live within commuting distance of Edinburgh.

Please email attaching your current CV and cover letter.

Find out more about us from our homepage.

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© LawWare Limited 1995-2021


Join over 475 law firms across the United Kingdom.

Our clients range from small start-up legal practices to multi-partner, multi-site firms.

Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

VI pensions Law Ltd.
Vanessa Ingram

As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

Alastair Hart & Co.
Alastair Hart

The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

South Forrest
Irene Yule

The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

Sprang Terras
Fiona Allison

I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

Brymer legal Ltd.
Professor Stewart Brymer

I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

Sneddon Morrison
Eric Lumsden

The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.      

Linda George Family Law
Sharon Rodger

Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

Scanlon Ewing
Maureen Ewing

Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

Helix Law Limited
Jonathan Waters

The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

Cullen Kilshaw
Ross Kilshaw

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