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Quality, cost and service: is your legal software delivering the goods?

LawWare’s recent campaign for its practice management software emphasised the values of quality, cost and service. It used the words of three famous business people, Aldo Gucci, Peter Drucker and Genichi Taguchi to make the point.

Many people asked about these people. So, to fill in the gaps, here are a few short biographies courtesy of Wikipedia.

Aldo Gucci.

Quality, cost and service

Aldo Gucci (26 May 1905 – 19 January 1990) was the chairman of Gucci Shops Inc. from 1953 to 1986. He was the eldest son of Guccio Gucci, who founded the company bearing his name in 1921.

Aldo Gucci was born in Florence into a Tuscan family dating back to the thirteenth century in the nearby town of San Miniato. In his formative years he developed an interest in equestrianism and botany, which would later find its outlet in product design and a passion for gardening. At just sixteen he began part-time work in his father’s first shop in via della Vigna Nuova in Florence.

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Peter Drucker.

Peter Ferdinand Drucker,  (November 19, 1909 – November 11, 2005) was an Austrian-born American management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of the modern business corporation. He was also a leader in the development of management education, he invented the concept known as management by objectives and self-control, and he has been described as “the founder of modern management”.

He is one of the best-known and most widely influential thinkers and writers on the subject of management theory and practice. His writings have predicted many of the major developments of the late twentieth century, including privatization and decentralization; the rise of Japan to economic world power; the decisive importance of marketing; and the emergence of the information society with its necessity of lifelong learning. In 1959, Drucker coined the term “knowledge worker,” and later in his life considered knowledge-worker productivity to be the next frontier of management.

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Genichi Taguchi.

Genichi Taguchi (田口 玄一 Taguchi Gen’ichi) (January 1, 1924 – June 2, 2012) was an engineer and statistician. From the 1950s onwards, Taguchi developed a methodology for applying statistics to improve the quality of manufactured goods. Taguchi methods have been controversial among some conventional Western statisticians, but others have accepted many of the concepts introduced by him as valid extensions to the body of knowledge.

Taguchi was born and raised in the textile town of Tokamachi, in Niigata prefecture. He initially studied textile engineering at Kiryu Technical College with the intention of entering the family kimono business. However, with the escalation of World War II in 1942, he was drafted into the Astronomical Department of the Navigation Institute of the Imperial Japanese Navy.

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You can see LawWare’s full campaign by clicking the links below:

These quotations hold good for all businesses, not just law firms. To find out how LawWare can improve your quality, costs and service, please follow this link.

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