Helix Law: Cloud for Law Firms Case Study

Helix Law: Cloud for Law Firms Case StudyChallenges:

Jonathan Waters wanted to start his own law firm but it involved finding the right software solution to meet his needs.


Jonathan looked for the right solution and found that LawCloud met his needs and more.


Simplified start-up, cost savings, efficiency of administrative work, improved visibility of financials, easier document creation and scanning.

An opportunity to go it alone.

Waters has started a firm based in East Sussex specialising in Commercial Litigation, Employment Law and landlord and tenant residential.

Having been the partner responsible for litigation and IT at a large high street firm employing 70 people he left  in December  2011 to start his own firm. He was used to a very high level of IT support. He was adama nt that his system of choice would provide better access to client and business information, improve overall efficiency and help to reduce costs.

Additionally, Waters wanted the system to help improve client communication and management and have in-built marketing capabilities to help expand the business as well as keeping track of client and firm’s monies.

Waters comments “Finding a system with no front loading of set up charges was critical. I believe in practice management software and in Cloud based provision of Software as a Service.  I wanted full document management including scanning in of physical documents and I wanted any solicitor at the firm to be able to access the system remotely 24/7. I needed a system that was right at the start and allowed me to add users as the firm grows”

Finding the right product.

After a brief web presentation, Waters found LawCloud met all of his firm’s needs – particularly at start-up. He was impressed with the reassurance and support he gained from the LawWare team.

“Starting as a greenfield site, there was very little preparation required in setting up the system, effectively zero. I had two afternoons of online training and I was up and running. The implementation went very smoothly and I was pleasantly surprised as I know how problematic systems can be to implement.” Says Waters. “Warren personally was amazing in dealing with email problems over the Christmas period and all of the individuals at LawWare were very helpful.”

Significant improvements in efficiency.

“Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. The cloud system promotes team working, flexible working  and very high levels of client service.”

“I am a fan, and want to keep working with LawWare to make a good product great.” Jonathan Waters, Helix Law Ltd.


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Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

VI pensions Law Ltd.
Vanessa Ingram

As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

Alastair Hart & Co.
Alastair Hart

The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

South Forrest
Irene Yule

The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

Sprang Terras
Fiona Allison

I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

Brymer legal Ltd.
Professor Stewart Brymer

I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

Sneddon Morrison
Eric Lumsden

The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

Linda George Family Law
Sharon Rodger

Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

Scanlon Ewing
Maureen Ewing

Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

Helix Law Limited
Jonathan Waters

The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

Cullen Kilshaw
Ross Kilshaw

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