Founding Director, Kelly Duke describes how her business uses LawWare.
Argo Life & Legacy is much more than just a law firm. Kelly set up the business from scratch in 2014 in honour of her grandmother. Her clear intention was to deliver legal services and personal backup with a listening, caring approach, designed to look after the whole individual rather than just provide off-the-shelf legal services.
Kelly had this to say about her business and LawWare:
“After working for a number of legal practices that didn’t use integrated systems, clearly time and effort were being wasted and consistency of approach sacrificed as a result. Things needed joining up so we looked for a system that could do that.”
“I’ll be honest, we shopped around and looked at a number of suppliers. This quickly allowed us to rule out the more expensive and less capable ones, leaving us with a shortlist of three.”
“It was a combination of factors really. Firstly, LawWare provided us with an advanced solution at an affordable price. Over and above that, the software was easy to navigate, it dovetailed perfectly with our working practices and allowed us to save time and effort in what we did.”
“Again, there were several additional elements. The fact that we could incorporate our own workflows made a great deal of difference, allowing us to streamline and standardise our processes to help us deliver consistent, timely service to our clients.
All that said, it’s not just about the software. LawWare is not just a product, it’s an ongoing commitment by the supplier to our firm. Support is always available immediately we require it.
The training materials in the LawWare Academy really help us to plug any gaps in our knowledge and the backup from LawWare’s Client Relationship Manager helps us to understand how we can get more out of it to improve our productivity.”
“The software is joined up in the way it works. Case management and accounts integrate into the same system, avoiding the need for duplication of effort. Everything we need is in one place.”
“We use the Activities Window to allocate documents to a review queue, allowing us to see what needs doing and by when. On top of that, the system allows us to upload and modify precedents when necessary and update risk management procedures easily.”
“Yes. And the most obvious reasons for saying that are that LawWare software is easy to use. It’s straightforward to learn and backed-up by excellent support and client care.”© LawWare Limited 1995-2021
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.