LawWare Testimonial: Chhokar and Co.

LawWare Testimonial: Chhokar and Co. Image of Santokh Chhokar Senior Partner, Santokh Chhokar, explains why he chose LawWare.

Chhokar & Co is an international group of professional firms committed to providing exceptional quality client care. Chhokars provide a wide range of legal, accounting, tax and corporate services. Their approach is to deliver creative and constructive solutions to problems in a cost-effective manner.

Santokh describes his experience with LawWare:

Why did you decide to look for a new practice management system?

“In all honesty, we weren’t looking to change systems. LawWare’s Sean Town approached us in the first instance. That said, we had reached a point where, after 20 years with our existing supplier, we thought it would be worthwhile to take a look at alternatives.”

Which other systems did you look at?

“We took the time to look at a couple of other well-known suppliers to gauge their capabilities against what we had already.”

Why did you choose LawWare?

“One of the key benefits of the LawWare package is it offers much more accounting functionality in comparison to our existing system. In addition, we were an early adopter of cloud-based legal software and LawWare offered a solution that delivered cloud in a simple, easy-to-use format that everyone could get to grips with quickly”

Which features were key in making your decision?

Chhokar quotation“Integration with Microsoft Office was one of the major benefits of LawWare. Opening emails and case documents from within a single system improved our productivity. Also, the ability to drag and drop emails directly into the case file meant that we could store all client interaction systematically for future reference.”

How has LawWare made a difference to your business?

“The software has helped us in many ways. However, if I could pick on one specific aspect it would be the “dropbox”. This allows myself and my team to share legal documents, collaborate on them and, as a result, improve our efficiency.”

Any other benefits?

LawWare Testimonial: Chhokar and Co. Logo“There is no doubt in my mind that, following the enforced move to flexible working in 2020, the cloud aspect of the software came into its own. Enforced remote working came as a big shock with some of our team adapting quickly to it and others testing the waters with more circumspection.

The LawCloud platform enabled us to carry on our work in these circumstances and helped us to recognise that a more hybrid approach to the office of the future really would work.

”Would you recommend LawWare and, if so, why?

“Yes. LawWare runs smoothly. It delivers everything we need consistently with no unexpected issues. The support team is always available to take care of any issues which may arise. Above all, LawWare’s team listens to us and addresses our needs.”

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Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

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As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

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The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

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The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

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I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

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I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

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The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

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Sharon Rodger

Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

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Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

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The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

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