LawWare Testimonial: Corbett Le Quesne Office Manager

Corbett Le Quesne

Founded in 2017, Corbett Le Quesne is a specialist family law firm based in St. Helier, Jersey. They advise on all aspects of family law and their approach to clients is “to provide peace of mind

for those facing difficult and emotional times”.

Corbett Le Quesne’s Office Manager, Lizzie Keogh, gives her impressions of LawWare.

Lizzie spoke openly about her experience of using LawWare and had this to say in response to our questions:

What prompted you to start looking for a practice management solution?

“It really wasn’t like that. When we set up the firm, several of us had used and were familiar with LawWare from our previous practice. We all liked it, and saw no reason to shop around. LawWare does what it says on the tin.”

No other systems were in the frame?

“No. However, what was in the frame was a move to the complete system. We’d previously only used LawWare for case management with accounts taken care of by a separate, non integrated product. By moving to LawWare with accounts, things became a lot simpler and duplication of effort was eliminated.

That was a key change for us. We can now find out how much a client owes and how much WIP is outstanding together – all under one roof.”

Which features do you think offer the most benefit to your business?

“Apart from it being a complete system with no external accounting software required, I’d say the most important feature is a general one: it’s not overly complicated. That means we find it straightforward to use and that makes us more productive.

Yes, we do have a shopping list of things we would like the software to do, but we know that the team at LawWare are very responsive and can meet those needs.”

How do you get on with the LawWare team?

“The support team are excellent. I can always get through to real people rather than some remote call centre. And they speak plain English and don’t shower me with technical jargon. That’s a big bonus.

I have become something of the office champion or point of contact for all things LawWare. But, when I can’t resolve an issue, LawWare’s Client Relationship Manager, Graham Dingley, always sorts it out for me in a way that I can understand.”

What do your colleagues make of the system?

“They all seem to be happy with it. They also find LawWare staff approachable and friendly when they need support.”

Would you recommend LawWare and, if so, why?

“Yes – and that’s not just an idle comment. I have recommended LawWare recently to another local legal practice. They took on board my advice and are now fully set up with their new system.

I think that speaks volumes about how highly we regard both the software and the people.”

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Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

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As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

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The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

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The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

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I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

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I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

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The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

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Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

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Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

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The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

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