Director, Campbell Read, explains how LawWare helps his business.
Established in 1907, Stewart Balfour & Sutherland is a leading firm of solicitors and estate agents providing a comprehensive private client service throughout Kintyre, Mid-Argyll, the islands of Islay & Jura and further afield.
Campbell spoke about his relationship with LawWare:
“It’s over ten years since I joined SBS which, at the time, simply didn’t have a software-based case management system. It was all old-fashioned paper systems back then and we needed to
fast forward to a more modern, efficient approach.”
“No. That’s the quick answer! I’d used a practice management system in my previous firm and it was around the time when cloud-based software was taking off. We took advice from a trusted source and the word was: “Go straight to LawWare”.”
“I guess you could say that. However, my senior colleagues did their due diligence on the system and quickly realised that it met all our criteria and would provide us with a major productivity boost in the process.”
“Just on the financial side, the ability to generate a real-time profit and loss statement and balance sheet at the press of a button gave us a much clearer handle on how our firm was performing. Similarly, being able to instantly examine the state of work in progress, fees and outstanding accounts all helped us to manage cashflow much more effectively.”
“The real point about LawWare is that it is so much more than just a glorified online filing system. There is no comparison with the way we worked before. The case files integrate completely with the accounts side of things. You can drop email into case files effortlessly and I have managed to go totally paperless in my work. Looking further ahead, we are now starting to use the power of workflow automation to standardise the way we operate. At the same time, this will help us ensure the consistency of our approach and service delivery.”
“There are a few. Firstly, in my managerial role, I can dip in and out of my colleagues’ work activity logs to ensure everything is up to date and being done when it should. Risk assessment management is built into the system to keep us compliant at every step. Above all it’s scaleable. When we need more bodies on the ground, we can just add them to the system without fuss.”
Would you recommend LawWare and why?
“Yes. The ongoing support is great and, when it came to the pandemic and remote working, there is no doubt in my mind that LawWare supported our ability to hit the ground running. The very fact that LawWare has been our practice management partner for over ten years now really tells you everything you need to know.”© LawWare Limited 1995-2021
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.