Improve efficiency in client management services with an economical, easy to use, trustworthy system incorporating email management (Outlook integration), billing and activity recording.
Extend the current cashroom system with LawWare Matter Management.
Improved office staff efficiency of admin work, speedier document creation, risk management tools introduced, improved data visibility, information at our fingertips.
Linda George Family law is a well-respected Hamilton based law practice with a range of private and legally aided clients.
LGFL’s Office Manager and was instrumental in the process of extending their LawWare Accounting system to include Matter Management.
She commented: “Having recently discussed our client management service it was decided that to efficiently access and update client’s information, to make contact with clients and to swiftly and easily compile correspondence, we required a system that would be economical, trustworthy and easy to use.”
A main priority with the project was to incorporate email/Outlook, tally up fees and a ‘one stop shop’ for client’s information whether that is a telephone call into the office, out of the office, correspondence sent in or out and feeing.
As an existing LawWare user for accounting purposes within the office on two machines, LGFL wanted to extend their usage for better efficiency.
LGFL’s Office Manager continues: “The majority of the preparation was undertaken by LawWare in transferring/copying from our previous CMS system to LawWare, however for ourselves as a firm, nothing more than setting aside time for training and the very brief time for downloading LawWare software onto the server and workstations.”
“The implementation went very smoothly. The initial training was excellent; everyone understood what and how to deal with matters. Additional training was required for the administrator in relation to adding on templates etc. which was expected. Support was excellent.”
We have seen a marked improvement with office staff on efficiency of administrative work:
“The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.”
“Every aspect of LawWare that we use is an absolute asset and the simplicity but effectiveness of the system is fantastic.”
Linda George Family Law, Hamilton.
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
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The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.