Striving to Prosper – A real success story
LawWare recently conducted a System Review meeting with Sneddon Morrison Solicitors and Estate Agents based in Whitburn, West Lothian. The firm consists of 5 branches, 7 Partners, 24 staff and a mix of work types including property and family law for many private & local company clients.
They installed LawWare in 2007; after evaluating a number of Scottish software suppliers.
“All the partners got to a point where we recognised that our ability to access information was not good enough for a modern-day law firm, plus there were some glaring inefficiencies which we needed to do something about. We implemented an IT strategy that started with the basic infrastructure of connecting everyone up to the same network and implementing a common set of standard Microsoft products, and then we set about selecting a new practice management system. Our key driver was ‘Better access to client and business information’ and we involved our Practice Manager Paul Ogilvie as well as a few of the Partners in our selection team.”
“We spoke to and looked at a number of software suppliers and were generally impressed. Despite the products themselves being similar on paper we could see during the presentations that they had different aims and would achieve different objectives. The suppliers themselves had a clear mix of viewpoints as well as different styles of conduct and we took all this into account. The decision we came to was based on how well we understood the software, how well we thought it would meet our needs and how well we thought we would be able to work with the people involved. LawWare scored highest on all these factors, plus we thought it was good value for money.”
“LawWare provided an electronic data transfer from our previous cashroom system which went very well and the changeover went extremely smoothly. We did anticipate some upheaval for a little while; but there was none at all! We don’t have any IT people and it is important that ‘ordinary’ staff can administer and operate the system, whether they be cashroom, lawyers or support staff and the system does operate very smoothly plus we manage it ourselves which is a great flexibility to have. Most of this is dealing with document templates, they are amazingly easy to create and once done we re-use and re-use any number of times. It delivers so many benefits; from having the visibility of electronic case files (the e-mail management is brilliant) through automatic time recording to very advanced risk management – from both the practicing lawyer and the responsible partner perspective it really delivers in a dramatic fashion.”
In summary; they are firmly of the view that in the 18 months since they purchased LawWare Enterprise the system has already paid for itself and all the Partners agree that is has been a thoroughly worthwhile investment.
The ultimate question was asked – Would you go back to working the previous way with Windows folders and separate systems holding bits of information?
“No way! Absolutely no way! We have been able to achieve real, tangible benefits –
“In retrospect, the timing has been great for us we were able to put the system in place before we knew anything about the Credit Crunch and as a result it has probably been significantly easier for us to cope, but even so (knowing what I do now) if I had the same decision in front of me today I would unhesitatingly do it now.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. It’s hard going right now and will be for the foreseeable future; we want to both survive and prosper. The personal risks involved would not be worth it just to survive, all the Partners here want to build something of value, that isn’t linked to our physical presence – otherwise it has no potential value to anyone else! Having a ‘single system’ that underpins all the work, whether we are here or not, is an integral part of what we are building.”
The Partner responsible for IT at Sneddon Morrison is Eric Lumsden and he can be contacted on 01501 740345 or email@example.com
You can find out more about Sneddon Morrison at www.sneddonmorrison.com© LawWare Limited 1995-2020
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
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The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.