Sneddon Morrison Testimonial: Partner Eric Lumsden gives his verdict on LawWare.
Sneddon Morrison Solicitors and Estate Agents are based in Whitburn, West Lothian. The firm consists of 6 branches, 7 partners and over 20 staff. They handle a variety of legal work including: property, conveyancing, wills and executries, employment law, family law and power of attorney.
In a short interview with Eric Lumsden we asked him about his LawWare experience.
“Quite simply, we’d got to a point where we recognised that our ability to access information was not good enough for a modern-day law firm and there were some glaring inefficiencies which we needed to do something about.”
“No-one recommended LawWare to us. We followed the traditional route of organising a “beauty parade” of suitable software suppliers.”
“We had demonstrations from two other leading suppliers to the Scottish market in addition to LawWare.”
“After talking to LawWare’s Simon Greig, we had a good feeling about the software itself, the company and the value for money which we felt it provides. Above all, it was the ease of use that impressed. Even the most discerning and difficult to please of users, our cashier, warmed to the product very quickly.”
“We have now been using LawWare for many, many years. That speaks for itself. And, when it comes to regulatory or economic changes that affect the way we work, LawWare is very quick to update and enhance the software to meet those specific needs.”
“We estimate we have achieved an efficiency improvement of around 20% when handling case work. This resulted in the non-replacement of 3 support staff who left or retired. Automatic time recording activities on all company client work and private client work for our family law and trust and executry work also increased fee income by around 15% a year. The system easily paid for itself within the first 12-18 months.”
“If I could pick one particular item, it would be the single button simplicity with which I can get a cash account. By comparison with what went before to achieve that… well, there is no comparison. In the recent very challenging times, the real strength of the product has been the ability to access it from just about anywhere. Safe home working and remote working have really taken off for us and, longer term, that means yet more savings on overheads and office space.”
“In a heartbeat. LawWare look after you. Their support team is always there promptly with the personal touch when you need them. It’s like having an extra few members of your own team.”© LawWare Limited 1995-2021
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.