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Review: LawWare Conference & User Group Meeting, Edinburgh, 17th April

The Radisson Blu on Edinburgh's Royal Mile played host to this year's LawWare Conference and User Group Meeting.The Radisson Blu on Edinburgh’s Royal Mile played host to this year’s LawWare Conference and User Group Meeting. Over 150 guests from law firms spanning the length and breadth of the UK attended. They represented a broad cross-section of LawWare clients.

Presented and chaired by LawWare’s founder and Managing Director, Warren Wander, the day long event comprised a series of informative and entertaining sessions. His main theme for the day was helping your law firm to be a Stronger Business by better utilising LawWare.

What’s in the pipeline?

After an introduction to LawWare for those delegates new to the event, Warren gave a run-down of some of the new features that would be available in forthcoming editions of the software.

These included a revised and more readily accessible interface, improvements to the Lawware mobile app and the forthcoming introduction of a new client portal.

He also informed everyone about a new appointment to the LawWare team. The role of Client Relationship Manager is being created to cement relationships with clients. The new postholder will consult with, assist, advise and organise supplementary training for our clients.

Lastly, Warren introduced LawWare’s new online learning centre; a comprehensive set of learning / training documentation and video demonstrations. The centre is available to all LawWare clients online.

What’s already under the bonnet?

This session proved to be an eye-opener for many of those present. Warren likened LawWare to a Swiss Army knife and demonstrated several different, less well-known aspects of the LawWare software. The main areas covered included:

  • A demonstration of the latest version of the software.
  • How to better organise your data.
  • How to use the software’s tools to make you more productive.
  • Built-in compliance and GDPR tools.
  • Using the Cash Accounts and keeping a check on your profitability.
  • Flexible working and the Client Portal.

A brief interlude.

Following the comprehensive software demonstration, Warren handed over to his two guest speakers, James Ness and Alan Greig.

James, Deputy Registrar with the Law Society of Scotland presented delegates with an in-depth analysis of the implications of the dreaded GDPR for law firms. He also gave details about how the Law Society itself was gearing up for GDPR implementation.

Next to speak was Alan Greig, Director of Net-Defence, a bespoke security solutions organisation. Alan gave a keen insight into the pitfalls of poor security and provided a series of highly amusing anecdotes to illustrate his points.

The meeting then broke for a delicious lunch which was much enjoyed by all. Tickets for a prize draw to raise funds to support the homeless of Edinburgh were sold.

From information to collaboration.

The afternoon saw a change of format and a move to round table group collaboration. A structured 45 minute session commenced in which groups of 8 to 10 people worked together to produce a series of new ideas.

The main theme was, once again: helping your law firm to be a Stronger business. However, this time, the emphasis was upon what new ideas or mechanisms could be added to LawWare to improve productivity, efficiency and profitability. Three key questions were asked:

  1. What would you like to be able to do with technology that you can’t at the moment?
  2. Which technology activity is the most time-consuming for you?
  3. What would help your firm become Stronger or more profitable?

If the morning session had been an eye-opener for delegates, this session was the equivalent for the LawWare team!

The delegates produced a whole host of new, innovative and well thought out ideas. All of these will be taken on board by our Development Team and many will be appearing in a piece of software near you in the not too distant future.

And finally…

Users came together as a group to ask individual and group questions about LawWare software and services. Warren and the team fielded these enthusiastically and the meeting ended with the raffle draw and a glass of nice bubbly to round things off.

When asked how he thought the day had gone, Warren stated:

“The event was a great opportunity for us to cement relationships with our many clients and for them to have the opportunity to have their say about our software and services.”

Many thanks to all who participated and we hope you enjoyed it.

A few quotes…

“I just wanted to thank you for all the hard work you put into the conference. I had never attended one of your conferences before and came away smiling! That wasn’t what I expected at all. It wasn’t stuffy, the food was good and you are all very human – great to see. You’re doing a great job – thank you!”

Vivien Earp, Click Solicitors, Sheffield.

“Just wanted to thank you, Simon and the rest of the team for an informative and thought-provoking (and at times very entertaining!) day yesterday.”

Susan Malin, Fraser Brooks.

“Warren, I just wanted to say thank you to all the team for another excellent conference. Got to chat to a lot of people today (old faces & new ones) and was particularly impressed to meet two practice managers at the table post-lunch; a special thank you to whoever did the seating plan. I also thought your speakers were both excellent – especially Alan.  Just disappointed I couldn’t stay longer but I am unfortunately out tonight and had to catch the train home!”

Angie D’Andrea, T C Young.

“Dear Warren, I too can only concur with the positive feedback you have received. The event was exceptionally well planned and executed. The additional speakers added value to the day and both Alpin and I came away feeling our time had been well spent. It was certainly worth attending and what is more you and your team listen! Thank you.”

Gordon McIntosh, Practice Manager, Munro & Noble.

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