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LawWare Software Trainer Vacancy

LawWare Software Trainer VacancyLawWare Software/System Trainer

Location Edinburgh (the candidate must live within commuting distance of Edinburgh).

Description

Do you have experience of working in the legal sector in a software/systems training capacity? We are looking for a System Trainer/Product Consultant to expertly train and support clients on the use of our client’s products. The essence of the role is to demonstrate the system to show its capabilities and in turn enhance the clients own practice, whilst continuously developing and maintaining the companies training platform.

The Company

Founded over 2 decades ago this is a rare opportunity to join a company that has worked hard to become a leading provider within their sector. LawWare now supplies software to over 400 law firms in the UK, and over 1/3 of all law firms in Scotland use its Practice Management Software. This latest vacancy aims to continue this growth and reputation by supporting its products further.

The Role

The successful candidate will join the implementation team headed by our Implementation Project Manager. Where required, the role will involve delivering a range of value added services including: –

Delivering training courses on our systems

  • Training needs analysis – Assessing, planning & documenting training requirements
  • Delivering on site training classroom style (or one on one) at clients’ sites
  • Delivering telephone training and sometimes in house “master classes”

Helping to keep key documentation up to date including user guides & training materials

  • Assisting the technical team with software enhancement Quality control
  • Software pre-release testing
  • Design and specification of new ideas and software modules alongside client needs

General Office Support and Start-up assistance

  • Handling helpdesk issues & supporting queries by email & telephone / remotely.
  • Offering practical advice to our clients and helping them “do more with IT”
  • Assisting with start-ups where time permits including
  • Configuring users, permissions, system settings including Cashroom
  • Checking data transfer data including financials, CRM, Activities
  • Installing desktops and troubleshooting technical issues.

Assisting our sales team where possible including

  • Identifying business opportunities including
  • Assessing client bespoke requests and identifying software developments
  • Assisting with Remote or on site pre-sale software demonstrations where required
  • Performing Client courtesy calls / Customer satisfaction surveys when needed

Candidate Requirements

  • Confidence in a training role & experience of providing training to staff at all levels including Partner, Fee Earners, Cashiers, Paralegals, Support Staff and other experienced staff.
  • A willingness to stay away for periods of time and this will be primarily in Scotland but could be anywhere in the UK at times.
  • Previous experience of working within and alongside law firms and their teams, ideally as a software trainer for a Practice Management Software Provider or law firm.
  • Strong technical legal cash room or accounting software experience and an appreciation of regulations and the risk-based nature of the legal profession
  • The ability to learn quickly, think on the spot and make their own responsible decisions
  • Good communication skills and telephone manner and the ability to cope well under pressure and in a technically challenging & demanding a client facing role.
  • Worked in a support role in the past and will be compassionate from a client care view
  • Reasonable IT technical skills and a sound knowledge of Windows and Microsoft Office
  • An appreciation of the law industry and how IT plays a strategic role in its operations
  • Have a good understanding of legal software practice management systems

To apply for this vacancy,

Please email careers@lawware.co.uk attaching your current CV and cover letter.

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Our clients range from small start-up legal practices to multi-partner, multi-site firms.

Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

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The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

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The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

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I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

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The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.      

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Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

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Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

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The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

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