Even the best engineered systems are only as good as the people who operate them.

Delivering your training is a key component of your relationship with us. There is little point in deploying a new system unless its users feel comfortable and proficient using it. This is why training and support are integral to our unequivocal client care approach.

LawWare does not provide out of the box solutions leaving end users abandoned to fathom out the software for themselves. Nor do we subcontract training out to expensive third party suppliers.

All training is carried out by our own specialist team. We pride ourselves on the quality of our training. That means we ensure that your team will be proficient in all aspects of the software appropriate to their needs.

Delivering your training includes:

  • An initial training plan to run concurrently with the set-up of your system.
  • Comprehensive, in-depth training in all aspects of the software for your key personnel.
  • Detailed training in the specifics of the program, tailored to meet the needs of all – from accounts staff and fee earners to senior partners.
  • Further training for new team members as required.
  • Ongoing training on an agreed basis for those who wish to get the most out of the reporting and client relationship management aspects of the system.
  • Training that is delivered according to your preference. Carried out in house, on site or remotely for those who prefer an online interactive style.

It doesn’t stop there as far as delivering your training is concerned. We realise that our clients will occasionally need additional assistance on a day to day basis – that’s where our support systems kick in.


Join over 475 law firms across the United Kingdom.

Our clients range from small start-up legal practices to multi-partner, multi-site firms.

Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

VI pensions Law Ltd.
Vanessa Ingram

As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

Alastair Hart & Co.
Alastair Hart

The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

South Forrest
Irene Yule

The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

Sprang Terras
Fiona Allison

I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

Brymer legal Ltd.
Professor Stewart Brymer

I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

Sneddon Morrison
Eric Lumsden

The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

Linda George Family Law
Sharon Rodger

Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

Scanlon Ewing
Maureen Ewing

Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

Helix Law Limited
Jonathan Waters

The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

Cullen Kilshaw
Ross Kilshaw

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