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Supporting You

Once your system is up and running and your team is fully trained, you won't be abandoned. LawWare provides back-up with UK based, on-demand support and assistance.

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Everyone has days when nothing goes to plan…

Even with the best systems and the best training there will be times when a little extra assistance is required. Supporting you is one of our top priorities. Whether it’s advice on how to access system features or support with connection problems, our Helpdesk team is available to guide you.

The team has extensive experience delivering timely guidance to staff, be they partners, fee earners, legal cashiers or practice managers. As part of our support service we will ensure:

  • Your support request is answered and dealt with immediately if possible
  • For more complex issues you will be provided with an estimated time and date for resolution of the problem.
  • We log your support request in our tracking system and monitor its progress until its successful conclusion.
  • We respond to all your suppport enquiries in accordance with our strict service levels and monitor them for quality of response.
  • Support requests are monitored to both identify when it is appropriate to offer additional training to your team and to allow us to continuously improve our service delivery.

Our Helpdesk team and systems are tried and tested. They are there to quickly and efficiently resolve problems with a minimum of fuss. This is only a part of our ongoing commitment to you and we back this up with regular direct contact.

LawWare – supporting you.

LawWare - rapid, effective, courteous support every time.

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Looking After You
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Your Journey

Join over 475 law firms across the United Kingdom.

Our clients range from small start-up legal practices to multi-partner, multi-site firms.

Read some of our case studies

Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

VI pensions Law Ltd.
Vanessa Ingram

As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

Alastair Hart & Co.
Alastair Hart

The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

South Forrest
Irene Yule

The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

Sprang Terras
Fiona Allison

I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

Brymer legal Ltd.
Professor Stewart Brymer

I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

Sneddon Morrison
Eric Lumsden

The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

Linda George Family Law
Sharon Rodger

Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

Scanlon Ewing
Maureen Ewing

Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

Helix Law Limited
Jonathan Waters

The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

Cullen Kilshaw
Ross Kilshaw

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