Best legal software? See what LawWare users think

man looking for the best legal softwareThere is much debate as to which is the best legal software around. With a bewildering number of options on the market, you could find it difficult to make the right choice.

The bottom line is: what do long standing users of the products think? Let’s take a look at what three very different firms think about LawWare practice management and accounts software.

Eric Lumsden at Sneddon Morrison.

Sneddon Morrison Solicitors and Estate Agents are based in Whitburn, West Lothian. The firm consists of 6 branches, 7 partners and over 20 staff. They handle a variety of legal work including: property, conveyancing, wills and executries, employment law, family law and power of attorney.

Partner Eric Lumsden seems to like what he gets out of LawWare:

Quote from Sneddon Morrison“After talking to LawWare’s Simon Greig, we had a good feeling about the software itself, the company and the value for money which we felt it provides. Above all, it was the ease of use that impressed. Even the most discerning and difficult to please of users, our cashier, warmed to the product very quickly.”

“I’d recommend LawWare in a heartbeat. LawWare look after you. Their support team is always there promptly with the personal touch when you need them. It’s like having an extra few members of your own team.”

Campbell Read at SBS Property.

Established in 1907, Stewart Balfour & Sutherland is a leading firm of solicitors and estate agents providing a comprehensive private client service throughout Kintyre, Mid-Argyll, the islands of Islay & Jura and further afield.

Director, Campbell Read, spoke about his relationship with LawWare:

“The real point about LawWare is that it is so much more than just a glorified online filing system. There is no comparison with the way we worked before. The case files integrate completely with the accounts side of things. You can drop email into case files effortlessly and I have managed to go totally paperless in my work. Looking further ahead, we are now starting to use the power of workflow automation to standardise the way we operate. At the same time, this will help us ensure the consistency of our approach and service delivery.”

The ongoing support is great and, when it came to the pandemic and remote working, there is no doubt in my mind that LawWare supported our ability to hit the ground running. The very fact that LawWare has been our practice management partner for over ten years now really tells you everything you need to know.”

Kelly Duke at Argo Life and Legacy.

Argo Life & Legacy is much more than just a law firm. Founding Director, Kelly Duke, set up the business from scratch in 2014 in honour of her grandmother. Her clear intention was to deliver legal services and personal backup with a listening, caring approach, designed to look after the whole individual rather than just provide off-the-shelf legal services.

Kelly had this to say about her business and LawWare:

LawWare testimonial: Argo Life quotation“LawWare provided us with an advanced solution at an affordable price. Over and above that, the software was easy to navigate, it dovetailed perfectly with our working practices and allowed us to save time and effort in what we did.”

“The software is joined up in the way it works. Case management and accounts integrate into the same system, avoiding the need for duplication of effort. Everything we need is in one place.”

“We use the Activities Window to allocate documents to a review queue, allowing us to see what needs doing and by when. On top of that, the system allows us to upload and modify precedents when necessary and update risk management procedures easily.”

“I would definitely recommend LawWare. And the most obvious reasons for saying that are that LawWare software is easy to use, it’s straightforward to learn and it’s backed-up by excellent support and client care.”

How does your legal software compare?

There is only one real way to find out – take LawWare for a test drive. If you are looking for the best legal software for your business, please drop me an email on or call me on 0345 2020 578.

Mike O’Donnell, April 2021.



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Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

VI pensions Law Ltd.
Vanessa Ingram

As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

Alastair Hart & Co.
Alastair Hart

The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

South Forrest
Irene Yule

The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

Sprang Terras
Fiona Allison

I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

Brymer legal Ltd.
Professor Stewart Brymer

I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

Sneddon Morrison
Eric Lumsden

The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

Linda George Family Law
Sharon Rodger

Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

Scanlon Ewing
Maureen Ewing

Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

Helix Law Limited
Jonathan Waters

The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

Cullen Kilshaw
Ross Kilshaw

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