The building block for your entire electronic client and case files.

A shelf of neat but voluminous paper case files

LawWare organises all your case information by case. LawWare logs every activity, be it a phone call, a document created, an email or time recorded and stores it within the case record.

This allows you to find and locate all relevant information about the transaction with ease.

Keep track of everything that’s been done for each of your cases.

A hand signing legal contract papers with a fountain pen

The database at the heart of LawWare keeps you fully up to speed on the progress of all your case and give you alerts when certain key stages or key costs of the case come around.

It gives you complete control over case management and is a cornerstone of helping you run your business efficiently.

Customise how you manage your cases.

A man in shirt signing a few papers with a ballpoint pen.

Whilst many of the different cases you are dealing with at any given time may be similar in nature, no two cases or work types are the same.

LawWare law firm case management software addresses this issue by giving you the option to add custom fields to your cases – providing complete flexibility and a mechanism for storing important information that can be used for management reporting.

Explore the detail

Considerations for implementing a Case Management system.


Firstly, it is necessary to define Case Management. The phrase has become nothing more than an umbrella term for everything and anything to do with electronic files, automated document production, scanning, all the way through to automatic (computerised) workflow processing. For the purposes of this exercise we would suggest establishing two clearly understood areas – 1. Case Management and 2. Workflow.

Case Management –

is using the benefits of computerisation for generic file management. It is based around an electronic file. The file stores any items that you would expect to find in a conventional paper file. Case Management also includes having standard style letter generation, e-mail capture, file note generation and may include document scanning. LawWare includes straightforward file review procedures and cost and/or charge time recorded.


A desk with an open laptop and a mouse, telephone and mobile phone.

means taking the already implemented and successfully running Case Management scenario and adding an automated task scheduler to it. This requires identification all the individual tasks to be performed within a logical transaction and is most often linked to particular worktypes.

It’s necessary to establish a link between all individual tasks. It is essential that the worktype contains highly predictive tasks that follow a logical and chronological order. Issues such as escalation, level of staff required at each task, specific document style for each relevant task, will all need serious attention and effort.

You need all this before any testing and live running. Testing involves producing a Test Pack that contains all the variants of the workflow paths. This is usually only going to be economically justifiable with high volumes of transactions. Please contact us for more information.

The key benefits of this approach are reproducibility, scheduling and capturing of expert knowledge.

LawWare Legal Case Management Software – Implementation

Additionally, a unique benefit of LawWare is its ability to tackle both the recording of tasks (which we have labelled Activities) and the cost & charge (Time) at the same time. A firm can tackle these two aspects separately and it does not matter which is done first. However, if a firm is going to time record (for either management analysis or feeing purposes) it may be better to do this first.

Frequently asked questions

What software do law firms use?

There are many different types of software aimed at law firms. Most small and medium-sized firms require an effective case management system combined with software for handling accounting and billing.

What is legal case management software?

Legal case management software allows you to electronically store all information relating to legal cases in a single database. It gives you complete control over the management of all legal documentation and acts as a backup – helping you run your business efficiently.

How do you set up a case management system?

Firstly, assess the needs of your practice. Some firms handling very specific work types should establish that their short-list of potential suppliers can accommodate all their needs. Then you should look in detail at the main contenders.

What is the best law practice management software?

That all depends on your specific needs. However, the best ones are those which have the ability to make you and your team more efficient. That means avoiding duplication of effort. So, having separate systems for legal case management and legal accounts may involve inputting the same data twice. Consequently, look out for “fully integrated” systems.

Join over 475 law firms across the United Kingdom.

Our clients range from small start-up legal practices to multi-partner, multi-site firms.

Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!

VI pensions Law Ltd.
Vanessa Ingram

As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

Alastair Hart & Co.
Alastair Hart

The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

South Forrest
Irene Yule

The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

Sprang Terras
Fiona Allison

I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

Brymer legal Ltd.
Professor Stewart Brymer

I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

Sneddon Morrison
Eric Lumsden

The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

Linda George Family Law
Sharon Rodger

Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

Scanlon Ewing
Maureen Ewing

Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

Helix Law Limited
Jonathan Waters

The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

Cullen Kilshaw
Ross Kilshaw

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