The LawWare Client Health Check Service is a vital part of our Client Relationship programme. It aims to proactively assist LawWare clients optimise their use of their LawWare/LawCloud system. Following the initial implementation process, we find clients are better positioned to discover the extra value the LawWare software offers.
This free of charge service provides a guide to help our clients uncover the undiscovered benefits of all LawWare systems.
Systems, training, support and backup are only one side of the coin. At LawWare we aim to improve both our products and your user experience – ensuring the highest quality service for you, your team and your clients. Helping you do more with what you have. Looking after you is our number 1 priority. Just as we know you strive to deliver high quality service to your clients – we aim to do the same for you.
Our business relationship with you is something we value highly. Consequently, we have in place tried and tested Client Relationship Management systems to ensure communication is a two-way street.
The LawWare client health check covers a broad range of subjects including:
- Full client details entry.
- Anti-money laundering issues.
- Recurring Entries Used.
- Casefiles Archiving.
- GDPR Rules setup.
- Fee Earners removed / Setup.
- Changing Front Screen to suit.
- Database Extensions setup & used.
- Templates setup & used.
- Email signature setup.
- Autotext in Activity screen.
- Strongroom used & Review Dates set.
- Restricted access to Drop box folders.
- Printing Fee Notes.
- Time Statements.
- Emails – Converting Attachments to PDF.
- Electronic Posting Slips.
- Data processing flow
Graham Dingley – CRM Manager – delivers the service. Graham has had a long and distinguished career in Legal Software and has been at LawWare for 5 years, during which time he has implemented and supported hundreds of LawWare clients. This is a free service and one of our ways to help you get the most from your LawWare system. Graham can be contacted on –
Telephone: 0345 2020 578
“Thank you for the immensely helpful meeting last month. You were exactly what we needed – a skilled guide at last on what our system can do when used to even a fraction of its potential, and we are resolved to follow up on the Webinars with likely several members of our staff tapping into these. You are a credit to your firm.”
Gordon Robertson, MGW Solicitors
“Our support visit from Graham Dingley was tailored to our individual relationship with LawWare. These meetings are extremely worthwhile as we hear about new functions, hear about existing functions that we are currently not using and can discuss new ways to improve even further our use of LawWare.”
Rhona Murison, Clarke Boyle.
Call us to take the LawWare Client Health Check now.
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Our clients range from small start-up legal practices to multi-partner, multi-site firms.
Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.