Case Study: Why Claire Davies, Advocate chose LawWare

Claire Davies, Advocate

Claire Davies, Advocate: LawWare provides a practice management solution for 3 user High Street firm.

Claire Davies, Advocate is a small legal practice based in St. Helier. Their aim for all their clients is to provide a service that makes the lives of their clients and their children better, not worse. Their approach is respectful, honest and discreet, providing high quality legal advice at cost-effective prices.

The challenge.

Claire Davies, Advocate’s Russell Davies comes from an IT and general management background. He was looking for a solution for his new start-up practice that would provide integration of accounts, case management and Microsoft Office.

The solution.

Russell looked at a number of other practice management software providers before deciding upon LawWare. The main reasons for his decision were that LawWare met his needs for an integrated, cloud-based system at an affordable, value-for-money price.


Russell made the following comments about the set up:

“Implementation of the software was really good. In a short time frame, all teething problems were quickly ironed out and we were up and running. The minute we opened our doors on day 1, we could start work.”


Russell continued:

“We all like the software and got to grips with it very quickly. Initial training was carried out and we made use of the LawWare website’s Client Area for further insights into the system. The Helpdesk is very good and positive.

We have found that it is now much easier to manage clients from anywhere overseas. This makes life a lot easier. The fact that the accounts are part and parcel of the package avoids work duplication as everything is in one place.

Reporting will be the next thing we look at in the software and we’ve already even made a few suggestions for minor improvements and additions.”

About LawWare.

Designed exclusively for the legal profession and taking care of all your matter management, business process, accounts, and financial management needs, LawWare is the latest generation of practice and case management software for forward thinking UK law firms. It is compliant with Law Society and SRA regulations and is secure and robust for your ultimate peace of mind.

LawWare was conceived and engineered to meet the needs of both small and growing firms. Today it continues to develop to provide efficient solutions for those firms as they expand. As your practice grows, LawWare has the flexibility to grow with you.

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As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.

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The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!

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The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.

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I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.

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I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.

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The level of support is the main benefit using this system.  The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.   

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Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.

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Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.

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The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.

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