We are all guilty of too commonly assuming that our backups are good and that if our server disk was to fail or the server to break down, that our backup is in a recoverable state to recover from.
Imagine coming into the office on a busy Friday with settlements to deal with or having a critical court schedule and you can’t get to your documents… as the server died the night before! This has been the experience of many unfortunates and I can assure you, it will only ever happen once!
We assume that our IT support (if we have any) are looking after these things and that they will sort us out in the worst case scenario. Whilst this may be true, they can only do this if you have reliable, fully restorable backups and even then, can’t guarantee that there won’t be data loss.
You need to be sure that your backups are regularly checked (1) to ensure that they are running successfully and (2) that in the event of a failure, information can be successfully recovered from the tapes / disk.
In any event, it can take days to rebuild a server or recover from a failure and this downtime can be enormously frustrating and in some cases, where recovery isn’t possible, absolutely fatal for the business.
It is best practise to perform a recovery test every quarter to “simulate” a failure and even restore your information to a “recovery server” to demonstrate that your restore procedure works, is valid and tested.
For those who don’t have this facility available then there is an element of risk that will only become apparent probably when it is too late.
LawWare has introduced a new service that can help ensure that the worst never happens. Through a new service that we have introduce called LawSecure for Enterprise we have designed a robust plan to help protect your server data and give you Zero downtime in the event of a major disaster, something which very few providers can offer.
If you are already a LawCloud user then you are automatically protected by this cover.
This service is aimed at LawWare Enterprise users who would benefit from peace of mind that their backups are taken care of and that there is a tested recovery process daily, also for those who would benefit from remote access to a snapshot of this data for mobility.
If you are not currently a LawWare or LawCloud user, and do not currently enjoy this level of cover, then please contact us to find out more about our low cost competitor upgrade options.
If you would like further details on this, please let me know by emailing email@example.com© LawWare Limited 1995-2019
Our clients range from small start-up legal practices to multi-partner, multi-site firms.
Another great customer service experience from LawWare. My laptop had to be stripped back to factory settings as part of a repair - taking hours! In contrast, restoring LawWare took one phone call to the support team and I was up and running in 6 minutes. If only everything was so easy!
As the first commercial user of LawWare back in 1998, we have had no hesitation in remaining with the product through its development. We thoroughly recommend it to any firm looking for a practice management system.
The helpdesk is exceptionally good. Whatever the query there is always a human being there to help. No leaving messages or being advised to go to a website. The best computer service for solicitors I have ever used!
The linking of documents and casefiles saves so much time! I have experience of several accounts packages and I like that LawWare is simple to use and easy to learn. Support is quick and effective and staff are helpful and courteous.
I have worked with a number of Case Management providers over the years but have not come across anything with the attention to detail and thoroughness of LawWare. My colleagues and I have not been disappointed.
I can’t imagine trying to be a law firm in the 21st Century without 21st Century IT systems. Having a ‘single system’ that underpins all the work, whether we are in the office or out, is an integral part of what we are building.
The level of support is the main benefit using this system. The system itself once you have had training is simple and easy to use. We have a great relationship with LawWare and the ongoing support is second to none.
Significant preparation was required to configure and import the data from our old firm. We had to get all clients onto the new system and then learn how to use it. We just find it very easy to use, much easier than our old system.
Being a busy litigator with a growing firm it is incredibly useful to be able to view my files from any location with some form of internet connection. I am a fan, and want to keep working with LawWare to make a good product great.
The switch to the new LawCloud system, which is still on-going, has gone very well. We found the LawWare team without exception to be very helpful and knowledgeable. All queries are followed up and dealt with promptly.